FAQ

What payment methods are available?

You have the choice between

• PayPal
• Klarna
• Instant bank transfer
• Apple Pay
• Google Pay
• Giro Pay
• Credit card (3D Secure)
• cash on delivery
• financing
• prepayment
• Cash payment.

Please understand that not all payment methods are available in every country. Depending on the country, we also offer the following payment methods for our customers outside Germany: iDEAL, Bancontact.

Special features Prepayment

If you pay in advance, you will receive a 2% discount on many devices. Your order will be shipped after receipt of your payment on our account.

Special features cash on delivery

When paying cash on delivery, you pay cash to your DHL messenger. We charge a cash on delivery fee of 10 euros. Cash on delivery is only possible up to a value of 3,500 euros.

DO YOU TAKE PAYMENTS ON USED EQUIPMENT?

Simply use our trade-in form on the item detail page of your desired product to request a price for your used vehicle.

Payment method Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

• Invoice: The payment period is 14 days from the dispatch of the goods/the ticket/or, in the case of other services, the provision of the service. The invoice conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn .klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0 .
• Installment purchase (only available in Germany): With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. Further information on installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
• Immediately: Your account will be debited immediately after placing the order.
• Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by email. (Please only list those payment methods that you also offer.)

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com /1.0/shared/content/legal/terms/K502554/de_at/user . General information about Klarna is available here: www.klarna.com . Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany/Austria.

Which shipping methods are offered?

• DHL - for parcel-capable orders in the EU and Switzerland free shipping from 99 euros, including 6.90 euros per order
• Forwarding - for large, particularly heavy and sensitive equipment; Free shipping in Germany, Austria and Switzerland, 95 euros in the rest of the EU
• DHL Express - included with selected products in Germany, subject to a surcharge for deliveries as follows
• EU and Switzerland: with an order value of up to 1,000 euros for 25 euros, above that free of charge
• European non-EU countries: with an order value of up to 2,000 euros for 75 euros, above that free of charge
• Outside Europe: with an order value of up to 2,000 euros for 200 euros, above that free of charge
• Outside Europe for forwarding items (large, particularly heavy and sensitive devices) 1,000 euros
• Premium installation - included with selected products in Germany
• Self pickup

Do you deliver to packing stations?

Delivery to a packing station is possible if the package dimensions allow it.

How long does shipping take?

If a product is in stock, we will usually ship your order within 24 hours (in the case of prepayment, after receipt of payment). The transit time of DHL packages within Germany is usually 1 to 3 working days. When shipping by freight forwarder, the delivery time is usually 3 to 5 days.

What does B-stock mean?

Our B goods are:

• Products that have already been marked as such by the manufacturer due to a small defect,
• new returns,
• remaining stock.

ARE THE SPEAKERS PRICES FOR A PAIR?

Please note the quantity when quoting the price. Prices for stereo loudspeakers are usually given as a pair.

WHY CAN'T I BUY SOME PRODUCTS ONLINE?

Some products need a lot of explanation or have to be individually adjusted. We offer you the opportunity to arrange a demonstration appointment and a personal consultation for these devices directly online.

HOW DO I DISPOSAL OF MY OLD DEVICES?

Here you will find information on the disposal of old electronic devices.